Lindsay Dougan
02:17 30 Apr 21
Dr. Pond is a great provider. I am always learning more about my vision and eye health, and he takes time to explain... everything. Dr. Pond has been my eye doctor for 6 years, I have been to both locations (Aurora and Denver) and have always had a pleasant experience. Great doctor and excellent care!read more
Nicholas Kaloudis
19:15 16 Apr 21
This was the messiest experience I have ever had at doctor's office. The only good thing was how great a doctor Dr.... Williams is. After my appointment, I wanted to order contacts and glasses. The assistant that was supposed to help me left and someone else filled in that didn't really know that process. She wasn't able to give me a price breakdown so they had to call me the next day. My glasses and contacts were ordered and when I came to pick them up, that place was chaos. So many customers were waiting and there was no system in place to call them one at a time. I was approached by multiple employees and had to repeat why I was there multiple times. Someone finally brought my glasses to me and said my contacts won't be there for weeks (despite that I asked they call me once both are in to save the trip). She just handed me the glasses. I had to ask her if I could try them on and have them adjusted. When I opened the glasses, an arm was very loose. I had to ask if they could fix that screw and she said, "I guess." She came back and said they were fixed but she fixed them with a screw of a different color and it was too long so it stuck out. I told her that I wasn't happy with that and she went away again, only to return with a screw the same color but with a nut at the end of a different color. I told her that I'm not accepting the $350 glasses in that condition. I also asked if they had blue light filters on them and she said no, which was something I specifically asked for and the reason I was buying the new glasses. She said they would have to oder a new pair and to come back once they've been delivered. What was just supposed to be a pick up took 25 minutes. I then came back a few weeks later to pick up the glasses and there was a sign on the door "Closed every other Monday" but didn't say which Mondays. None of those hour changes were on their website either so I had to come back again. All in all, the office is chaos and I'll never go back.read more
Modeler Matt
14:51 26 Mar 21
Disorganized after owner sells to 3 employees. Terrible at follow through and communication. I ordered glasses, no one... answers phones or returns messages left. I just want to know when my glasses have arrived, so I can pick them up. They also screwed up an order for my wife's contacts, again no follow through and disorganized. The price is premium, so the service should be too. I would never do business with this franchise ever again.read more
Matthew Jones
14:10 23 Mar 21
This has been the worst glasses-buying experience I’ve ever had.
In my initial 3-hour meeting on 2/5/21, the business... appeared disorganized with boxes everywhere, wait time between providers, and taking far longer than usual to get small tasks completed, such as ordering my glasses. I felt instant regret.
After about two weeks of not hearing from them, I called and asked if my glasses and trial contacts arrived. The first person I spoke with said no and asked me to call back. After calling back 30 minutes later, I spoke with someone who said both my glasses and contacts had arrived and were ready for pickup. Not sure why I wasn’t contacted.
My glasses prescription was too strong. I was dizzy, running into things, etc. I went back to their new office, where I saw a much wider selection of frames—another detail that wasn’t communicated to me. We agreed to adjust the prescription.
It’s now been three weeks after our most recent meeting and more than 46 days since my first visit and I still don’t have glasses.
The company has not returned my multiple calls and voicemails. My emails appear to not be going through. They are utterly disorganized and appear incapable of providing a reliable, supportive customer experience.
Take your business elsewhere.
Target has a better customer experience and wider selection of frames.read more
Justina Byron
14:04 19 Mar 21
My appointment was great. Nice, helpful staff, efficient and accommodating. They now have a new patient!
Gage Kuntz
18:02 12 Mar 21
This was the worst eye doctor experience we’ve ever had. We got the new prescription and went to buy new glasses. When... we got the new glasses the prescription was way off and couldn’t see anything. When we called back they just told us to come in and they would try again with a new appointment. The front desk people have no clue what’s going on and are always chatting and distracted. The doctor even told us there was a freckle that could be cancerous. When we went to another doctor they said there is no freckle and the prescription is the same as it was before all this. Place should be out of business.read more
Seth Hoftyzer
23:22 11 Mar 21
I have been trying for over a week to get my contacts prescription, as their phones have been down. Been sending... emails. If someone is reading this, please get back to me ASAP.
Otherwise, people were nice. Although the whole exam process seemed rather disorganized. Small space in the back.
I would go elsewhere that had better communication for something as vital as a customer's prescription.read more
Beach Guy
22:58 17 Jan 21
The exam was perfunctory, the optometrist uninterested. Their exorbitantly expensive frames and lenses is the reason I... only did the exam.read more
APPA
00:24 17 Jan 21
The doctors and ladies at the front desk were all super helpful and nice, but once I got to the end problems started to... arise. The lady that helped finish my appointment was rude and got annoyed at me for asking for my prescription, they said they'd email to me and that was three weeks ago. Have emailed a couple times since with no reply.read more
Phyllis Vandenberge
17:27 12 Oct 20
I have enjoyed caring and professional service from everyone at Lowry’s Vision First office for years.
Cole Decrow
22:08 30 May 20
This place is awesome heather was very helpful I was in a pinch and needed contacts. She went out of her way to make... sure that I was taken care of. Excellent service will definitely recomend.read more
Anabel Guerrero-leon
17:39 17 Jan 20
Had a really good informative experience at Vision first . All of the staff was nice , helpful and kind. If you are... looking to get new glasses , they have a nice selection and they will help you pick a frame and talk about the cost with you.read more